SouqJet Limited (“we”, “us”, or “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our website www.souqjet.com (the “Site”).

By visiting or using the Site, you consent to the practices described in this policy.

For the purpose of the Hong Kong Personal Data (Privacy) Ordinance (PDPO) and other applicable data protection laws, the data controller is SouqJet Limited, with its registered office at Unit B, 11/F, 23 Thomson Road, Wan Chai, Hong Kong.

1. Information We Collect

We collect and process the following categories of data:

a. Information You Provide to Us
This includes information you voluntarily submit when:

  • Filling in forms on the Site (e.g., account registration, newsletter sign-ups).

  • Using our services, including live chat, customer support, or placing orders.

  • Corresponding with us via email, phone, or other channels.

  • Providing feedback or reporting issues.

Details may include:

  • Name, email address, phone number, billing/shipping address, payment details, and chat transcripts.

  • Information necessary for contract performance (e.g., order history, preferences).

b. Information Collected Automatically
We automatically collect technical data during your Site visit, such as:

  • IP address, browser type, device ID, and operating system.

  • Pages visited, clickstream patterns, session duration, and page interaction (clicks, scrolling).

  • Cookies and similar technologies (see our Cookie Policy for details).

Google Analytics:
We use Google Analytics to analyze Site traffic and user behavior. Google Analytics collects anonymized data (e.g., demographics, interests, browsing patterns) via cookies. For details, review Google’s Privacy Policy here.

c. Information from Third Parties
We may receive data from partners, payment processors (e.g., Stripe, PayPal, Klarna), or analytics providers. We will notify you of such collection and its purpose.

2. How We Use Your Information

We use your information to:

  • Fulfill contracts (e.g., process orders, payments, and deliveries).

  • Communicate with you about orders, accounts, or services.

  • Improve the Site’s functionality, security, and user experience.

  • Send marketing communications (with your consent).

  • Comply with legal obligations and prevent fraud.

  • Analyze trends via Google Analytics for business optimization.

Legal Bases:

  • Contractual necessity.

  • Legitimate interests (e.g., fraud prevention, improving services).

  • Consent (for marketing or cookies).

3. Disclosure of Your Information

We may share your data with:

  • Service Providers: Payment processors (Stripe, PayPal, Klarna), logistics partners, IT support, and marketing platforms.

  • Legal Authorities: To comply with laws, court orders, or regulatory requests.

  • Business Transfers: In mergers, acquisitions, or asset sales.

We ensure third parties adhere to strict confidentiality and data protection standards.

4. International Data Transfers

Your data may be transferred outside Hong Kong. We implement safeguards such as:

  • Standard Contractual Clauses (for GDPR-aligned transfers).

  • Partner compliance with recognized data protection frameworks.

5. Data Security

We employ industry-standard measures to protect your data:

  • SSL encryption for transactions.

  • Secure servers with firewalls and anti-virus software.

  • Regular security audits.

Note: No internet transmission is 100% secure. We strive to protect your data but cannot guarantee absolute security.

6. Data Retention

We retain your information only as long as necessary:

  • Transactional Data: Up to 7 years for legal/compliance purposes (e.g., tax records).

  • Marketing Data: Until consent is withdrawn.

  • Live Chat Transcripts: 7 years (aligned with limitation periods for legal claims).

7. Your Rights

Under applicable laws, you have the right to:

  • Access, correct, or delete your data.

  • Restrict processing or object to marketing.

  • Withdraw consent.

To exercise these rights, contact us at [info@souqjet.com]. For complaints, contact the Hong Kong Office of the Privacy Commissioner: https://www.pcpd.org.hk.

8. Third-Party Links

The Site may link to external websites. We are not responsible for their privacy practices. Review their policies before submitting data.

9. Live Chat Service

Our live chat (provided by Livechat) collects:

  • Name, email, phone number, IP address, and chat content.

  • Transcripts stored for 7 years and forwarded to our secure email servers.

Cookies: Functional cookies enable chat operations. See our Cookie Policy for details.

Livechat’s Privacy Policy is available here.

10. Updates to This Policy

We may update this policy periodically. Changes will be posted on this page. Last updated: 02/02/2025.

11. Contact Us

For questions, requests, or concerns, contact:
SouqJet Limited
Unit B, 11/F, 23 Thomson Road
Wan Chai, Hong Kong
Email: info@souqjet.com

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